Council website needs to carry warnings, updates
Once again our warning agencies have let us down, with a mediocre performance re Sunday’s rain event.
When are they going to get it into their heads that the first place people look is the council website?
And what did the website’s home page tell us on Sunday afternoon about the flooding?
That first, all-important page told us nothing.
Oh, except for the highlighted need to save water because of repairs up at the waterworks.
Finding and clicking on the Civil Defence tab is what people would do next — and I have to say, the new website might look attractive, but it is still not easy to navigate.
On the Civil Defence page people were referred to Facebook and the NZTA web pages.
As a journalist I have often found that the NZTA page is not up to date — with events slow to be reported and posted.
But why is vital information not on the front home page of the council website? Anxious residents should not have to chase emergency information through other websites — especially not Facebook, which carries the stigma of unreliability and misinformation, as well as competing with New Zealand media.
Finally, before the Mayor or any other spokesperson speaks to the media, attend to getting vital information to the locals first — especially by way of an immediate website page that tells everyone what they need to know.
Front up, council — fix your communications. This is not the first time you have been found wanting in this area.