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Vet chain in cyber attack

It is back to pens and paper at VetEnt in Gladstone Road, as the Gisborne branch has been caught up in a computer hack that affected all the veterinary chain’s clinics across the country.

The cyber attack caused all of their files, e-mail accounts and customer database to become inaccessible.

Veterinary Enterprises Group Limited marketing co-ordinator Anita Burton said they would be delivering the same service but it would be the manual route, with landlines for telephone calls, and pens and paper for appointments until they restored access.

Those who already had an appointment should attend as usual, she said.

The hack, a ‘ransomware’ attack, happened at 11pm on Saturday. It was discovered by staff at 10am the next morning.

“Ransomware is a type of malicious software that blocks or threatens to destroy a victim’s data unless a ransom is paid.

“In this case, the data has not been taken but the malware is blocking us from accessing it.

“We want to reassure all of our clients that we are working non-stop to regain access, and that client and patient data is safe. Their data, and the data of their pets and livestock, is our first priority.”

Ms Burton asked clients to be patient as they fix the situation.