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#shop normal, no need to panic the message

The “don't panic” message has been reinforced when it comes to food and groceries.

Gisborne shoppers cleaned out shelves of stock at the city's two major supermarkets over the past two days as panic buying for a possible self-isolation period kicked in.

Countdown general manager health and safety Kiri Hannifin says their main message is there is no need to panic.

She encourages shoppers to be thoughtful of others to ensure all have access to the food and products they needed.

“We're continuing to manage the increased customer demand we're seeing in our stores but we also need customers to remember that when they buy more than they need, others will go without that day. We strongly encourage customers to shop as they normally would. This includes shopping in-store if you don't need to shop online.”

Ms Hannifin says the situation is constantly changing.

“We're in contact with a range of agencies and our charity partners around how best to support our elderly and vulnerable customers. We'll be monitoring this in the days and weeks ahead to ensure we are providing more support where it is needed.”

Pak'nSave head of corporate affairs Antoinette Laird says the key message for customers is #shopnormal. “If you do this, then we can make sure all your key grocery needs are met.”

  1. Niggly says:

    Although registered for priority assistance, we have been unable to place an order as all the slots are full for the next week – and have been since the start of lockdown, only apparently rolling over at midnight. Even then you have to be able to check out your order within seconds of the next week’s slots becoming available. We have been able to enlist outside help but there must be many old, at-risk people who are struggling to stay isolated and safe simply because they are unable to access delivery slots from Countdown.